Quake-hit Key Bank, Wells Fargo to reopen in Eagle River

Tuesday, January 29, 2019 - 15:35
  • The Eagle River Wells Fargo branch will reopen on Thursday, Jan. 31. The bank has been closed since the Nov. 30 earthquake. (Star photo by Matt Tunseth)

Eagle River residents forced to do their banking “in town” or online for the past two months are back in business.

The local Key Bank and Wells Fargo branches are set to reopen in the coming days, with Wells Fargo opening its doors at 10 a.m. Jan. 31 and Key Bank returning to business at 10 a.m. Feb. 4.

Both two-story buildings in downtown Eagle River suffered damage in the Nov. 30, 2018 earthquake. The Wells Fargo building is located on the Old Glenn Highway between Brooks Loop and Centerfield Drive; Key Bank is less than 1,000 feet away in the UAA building near the Eagle River Road/Old Glenn/Artillery Road intersection.

The Wells Fargo branch will have hot drinks and treats out for customers during its reopening event. The bank announced the reopening in a letter sent to customers from district manager Aryne Randall. The letter said the second floor of the building is still being repaired and asked customers to use the east main entrance nearest the Glenn Highway. The west entrance near the disabled parking area is also open.

The bank’s normal hours are from 10 a.m. to 6 p.m. Monday through Friday and from 10 a.m. to 3 p.m. on Saturdays.

The bank said anyone with a safe deposit box will receive credit for one year’s free rental due to the disruption in service caused by the closure.

Key Bank will be open during its normal business hours from 10 a.m. to 5 p.m. Monday through Friday and from 11 a.m. to 2 p.m. on Saturdays.

Customers at both banks have been using branches in Anchorage during the closures. The nearest Key Bank to Eagle River is on Fifth Avenue; the closest Wells Fargo is on Debarr Road.

Key Bank Alaska Market President Lori McCaffery said there was a silver lining to customers being nudged into online banking during the closure.

“This actually provided an opportunity to convert those clients,” she said. “And now they love it.”

McCaffery said the bank’s Eagle River branch suffered significant water damage from busted pipes.

“Everything pretty much had to be gutted,” she said.

McCaffery — who lives in Eagle River herself — said the bank will also hold a community open house to welcome back customers sometime in the next couple weeks. McCaffery said “a pretty large team” of Key Bank employees from Alaska and Outside worked tirelessly to get the branch back on its feet.

Seeing the community rebuild in the wake of the quake’s devastation, she said, has been gratifying.

“I couldn’t have more of a sense of pride in how we as a community have reacted collectively,” she said.

Email Star editor Matt Tunseth at [email protected] or call 257-4274

Facebook comments